Shipping policy
At Sirus Industries LLC, we strive to provide our customers with fast and reliable shipping service. Here is a comprehensive explanation of our shipping policy:
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Free Shipping: We offer free shipping worldwide for all our products. When you place an order, we will ship your product to your desired address without any additional shipping charges.
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Processing Time: Orders are typically processed and packaged within 1-2 business days. The processing time may vary depending on order volume and product availability. During this time, we will provide you with a tracking number to keep you informed about the shipment.
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Delivery Time: The delivery time can vary depending on the shipping carrier and the destination address. International shipments may require additional time due to customs procedures. Generally, the delivery time ranges from 5 to 12 business days after placing your order. We work closely with the shipping carrier to provide you with the best estimate possible.
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Shipping Carrier: We partner with reliable shipping carriers to ensure the safe delivery of your products. Our choice of shipping carriers prioritizes fast and traceable service. You can use the tracking number provided to track your order.
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Address Changes: If you need to change the delivery address of your order, please contact us as soon as possible. Address changes may cause delays in the delivery process, so it's important to notify us as early as possible.
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Lost or Damaged Shipments: While we take great care to ensure the safe delivery of our products, occasionally, lost or damaged shipments may occur during the shipping process. If you encounter any issues with your order, please contact us immediately. We will take the necessary steps to assist you as quickly as possible.
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International Shipments: For international shipments, please be aware that customs procedures and tax regulations may apply. Delivery times and additional costs may vary due to customs duties, import taxes, and other related fees, which are the responsibility of the recipient. The amount and application of these additional costs may vary depending on the country. For more information on taxes and customs procedures for international orders, we recommend contacting your local customs office.
We are committed to providing our customers with a secure, traceable, and timely shipping service. If you have any shipping issues or questions, our customer service team will be happy to assist you.
